bbq Privacy Policy

This page describes what we collect when you use bbq and how we keep that data protected. We recognize that your privacy is fundamental to our relationship with you, and we're transparent about our data practices. When you create a bbq account, fund it through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play a live-dealer table from Jakarta, Surabaya, Bandung, Medan, or Semarang, you share information with us. We outline exactly what we collect, who can access it, how long we keep it, and what rights you have over it.

Our bbq privacy practices prioritize security and compliance with applicable law. We encrypt data in transit and at rest, maintain strict access controls, and delete information according to a defined schedule unless you request longer retention. We do not sell your personal data to marketers or data brokers. We may share information with payment processors (to settle your deposits and withdrawals), compliance teams (to verify your identity), and law-enforcement bodies (when legally compelled). This policy details each category.

If you have questions about your data, how we use it, or your rights under applicable privacy law, contact our support team through the Live Chat link or email address listed below. We respond to data-subject requests within 30 days.

What We Collect on bbq

We collect information in several categories. When you register a bbq account, we collect your name, email address, phone number, and date of birth. During identity verification (KYC), we request government-issued ID and proof of address. We do not sell or share this personal data; we retain it only to verify your identity and comply with anti-money-laundering (AML) regulations.

When you play live-dealer tables, sportsbook markets, or slots on bbq, we collect game-session data: which games you played, amounts wagered, outcomes, duration, and timestamp. We retain this data for 12 months in your account history (visible to you anytime), then archive it for 3 years for dispute review. We do not retain video or audio of your personal activity; live-dealer feeds are one-way broadcasts of the dealer and table, not of players.

We collect technical data passively: your IP address, device type, app version, operating system, and browser user-agent. We use this to troubleshoot app crashes, detect fraud, and understand usage patterns. We retain technical logs for 90 days, then delete them unless a fraud investigation is active.

How We Use Your Data

We use your data for specific, limited purposes. Identity information is used to verify your account and comply with AML/KYC regulations. We share this only with our compliance team and external KYC-verification providers. Payment information is used to process deposits and withdrawals; we share it only with your chosen payment provider and our finance team. Game-session data is used to settle bets, calculate your balance, and generate your transaction history; you can access this data anytime from your bbq account dashboard.

We use technical data to monitor app stability, detect fraud, and improve platform performance. We may analyze aggregate usage patterns (e.g., "non-specific info of bbq users play live-dealer tables during Piala AFF season") but we do not share individual user profiles with advertisers or marketers. We never sell your email address, phone number, or personal data.

We use your contact information (email, SMS) only to send you essential account notifications: login alerts, password-reset confirmations, withdrawal-processing updates, and legal/policy changes. We do not send marketing emails unless you opt in. You can manage communication preferences in your account settings.

KYC data

Government ID and proof of address; used for identity verification and regulatory compliance; shared only with our compliance team and external KYC providers; retained 12 months actively, then archived 3 years.

Payment data

Deposit and withdrawal records; used to process transactions; shared with payment processors only; retained 12 months actively, then archived 3 years.

Game data

Session history, wagers, outcomes; used to settle bets and generate account history; visible to you in your bbq dashboard; retained 12 months actively, then archived 3 years.

Technical data

IP address, device info, app version; used for troubleshooting and fraud detection; retained 90 days, then deleted unless active investigation.

Third Parties and Data Sharing

We share your data with third parties only as necessary to operate bbq or when legally required. Our payment processors (handling mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank-transfer processing) receive payment information and transaction details. Our KYC-verification partner (external compliance firm) receives identity documents during account setup. Our fraud-detection service receives technical and transaction data to identify suspicious patterns. None of these parties may use your data for their own marketing; their use is limited to the services they provide us.

We may disclose your information if legally compelled—when a court orders us to, a government agency subpoenas us, or we reasonably believe disclosure is necessary to prevent harm or comply with law. We do not volunteer information to law enforcement; we respond only to valid legal process. If we receive a government data request, we will notify you unless legally prohibited from doing so.

We do not share your data with other gaming platforms, sportsbooks, or online businesses. Each platform you use maintains its own privacy policy; bbq data is separate from your accounts elsewhere.

Cookies and Tracking

We use cookies to maintain your session (keeping you logged in) and to remember your app preferences (such as language and theme). These are essential cookies; without them, bbq cannot function. We do not use tracking cookies for analytics or advertising purposes. Our app does not integrate third-party analytics (Google Analytics, Facebook Pixel, etc.) that would track your behavior across websites.

When you access bbq via web browser, we set a session cookie. When you use the bbq app (Android or iOS), we do not use cookies; instead, we use app-level session tokens. You can clear app data from your device settings if you wish to log out; we do not prevent this.

Data Retention and Deletion

We retain your data according to the schedule outlined above: 12 months active retention for most categories, then 3-year archival, then deletion. If you close your bbq account, we delete your personal data (name, email, phone, ID copy) within 30 days, but we retain transaction records for 3 years for regulatory and tax purposes. If you have a dispute (e.g., a withdrawal you believe was unauthorized), we retain relevant data indefinitely until the dispute is resolved.

You can request deletion of your data anytime by contacting our support team. We will honor deletion requests for non-essential data (preferences, app settings) immediately. For data subject to regulatory holds (KYC records, transaction history), we explain the legal reason we must retain it and the applicable retention period.

Your Rights and Contact Information

If you believe we have mishandled your data, you can file a complaint with your local privacy authority (if such authority exists in your jurisdiction). We encourage you to contact us first so we can address concerns directly.

Contact for privacy questions: Send a data-subject request, deletion request, or privacy concern to our support team via the Live Chat link on bbq or email our compliance officer. We respond within 30 days. Include "Privacy Request" in your subject line so your message is routed correctly.

Policy updates: We may update this privacy policy to reflect operational changes or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of bbq after a policy update constitutes acceptance of the new terms.

Jurisdiction and Data Sovereignty

Our bbq servers may sit outside your jurisdiction. When you use bbq from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere, your data is transmitted to our servers (location disclosed upon request) and processed according to this policy. You acknowledge that data transferred across borders may be subject to different legal protections than your home jurisdiction provides. By creating a bbq account, you consent to this data transfer.

Data Security

We encrypt your data in transit (using TLS/SSL) and at rest (using AES-256 encryption for sensitive fields). We maintain access controls: only authorized employees and systems can access your personal or payment data. We conduct regular security audits and penetration testing. However, no security system is perfect; if we discover a breach, we will notify affected users within 72 hours and disclose what data was compromised. We recommend you enable two-factor authentication on your bbq account as an additional security layer.

Children and Minors

Our bbq services are not intended for users under the age of 21 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect data from minors. If we discover that a minor has created an account on bbq, we will delete that account and associated data immediately upon notification.

Final Summary

We at bbq are committed to transparent data practices. We collect only the information necessary to operate our platform, verify your identity, and comply with law. We do not sell your data. We encrypt it, secure it, and delete it according to a defined schedule. You have rights over your data—to access it, correct it, and request deletion (subject to legal holds). If you have questions about our privacy practices, contact our support team anytime. We respond to data-subject requests within 30 days and take your privacy concerns seriously.